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Long-time Ambassador Elite account with lifetime status shut down overnight - no response from Marriott

I’ve spent thousands of nights with Marriott over the past nearly decade, have been an Ambassador Elite for a long time, with lifetime status, and have spend hundreds of thousands of dollars.

A few weeks ago, my account was shut down by their Risk team. No prior warning, and I haven’t received a meaningful explanation despite multiple escalations.

I’ve already told them I’m willing to resolve anything on their side.

Has anyone seen something like this before or had success getting it resolved?

submitted by /u/WonderfulVehicle4162
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Tagged with

#travel content
#Ambassador Elite
#lifetime status
#Marriott
#account shutdown
#Risk team
#multiple escalations
#resolved
#meaningful explanation
#long-time account
#account termination
#thousands of nights
#hundreds of thousands of dollars
#loyalty program
#hotel loyalty
#customer service
#travel industry
#customer experience
#guest relations
#escalation process
Long-time Ambassador Elite account with lifetime status shut down overnight - no response from Marriott